Before payment
On the booking website, check passenger details, every airport and date, baggage, the final total and change or cancellation conditions. Confirm who the provider is and how to reach it. A price shown in search is not a confirmed booking.
Confirmation and ticket issuance
Keep the confirmation and ticket details sent by the provider. If a payment appears successful but you have no confirmation, check spam and ask that provider to verify the booking. Travlaza does not issue tickets or resend provider confirmations.
Changes and cancellations
Request a date change, name correction or cancellation through the provider named in your confirmation. Eligibility, deadlines and fees depend on the fare, airline, provider and applicable rules. Travlaza cannot access or modify the reservation.
Refunds and payment questions
The provider that handled the booking determines any refund under the applicable conditions and rules. It can explain the status and payment method. Travlaza does not receive ticket payments, approve refunds or set a universal refund period. Keep records of your request and the provider's response.