Find the company you booked with
Check your booking confirmation for the provider name and contact details. If you cannot find it, check spam and your payment receipt or statement. A payment recipient is a useful clue, but confirm the booking company before sharing any information.
Ask about your exact booking
Use the provider's official website or the contact in your confirmation. Have your booking reference ready. Describe the issue and the change you want. Never publish a booking reference or send passwords, full payment card details or passport copies to unverified contacts.
Check the applicable conditions
Changes, cancellations and refunds depend on the fare, provider, airline and applicable rules. Travlaza does not set those fees or approve refunds. For a missing confirmation, contact the provider that handled your payment rather than making another booking immediately.
Your checklist
- Find the provider named in your booking confirmation.
- Use its official contact channel.
- Keep records of your request and the provider's reply.
Common questions
Can Travlaza cancel or refund my ticket?
No. Contact the airline or agency that issued your ticket. It handles the reservation and payment.
What should I prepare when asking about a booking?
Have the booking reference, passenger name and a clear description of the issue ready for the provider that issued your ticket. Use its official channel and do not post booking references publicly.